Return Policy

Our returns policy lasts 30 days, unfortunately after 30 days from your purchase, we can no longer offer a refund or exchange.

Our refund policy only applies to purchases made directly at www.minkymyles.com

To be eligible for a return, your item must be unused, unwashed, with tags and in the same condition that you received it. It must also be in the original packaging, with the invoice included.

Where products are purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.

In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

Full priced items are eligible for a refund but sale items can only be exchanged or a credit note given.

Gifts

 If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who made the purchase.

Shipping costs are non-refundable and at the expense and responsibility of the buyer. If the goods being returned are over the value of £50, we recommend using a trackable postage service or shipping insurance.

Once we have received the returned goods, after inspection, the exchange, credit note or refund will be processed 7 days minus the original shipping costs. You will then be notified of this via email.

Any order cancellations must be made within 12 hours of purchase before the goods are shipped. After that, any shipping costs are at the responsibility of the buyer.

To arrange a return, please contact us via email hello@minkymyles.com or use the contact us page and state your reason for return along with your order details.